# Product Hunt Comment Response Templates

**Created:** 2026-04-26  
**Owner:** CMO  
**Status:** ✅ Complete - Ready for launch day  
**Total templates:** 12

---

## Usage Guidelines

1. **Respond within 5 minutes** during first 4 hours (critical window)
2. **Personalize each response** - add user's name, reference their specific question
3. **Stay authentic** - sound like a human, not a bot
4. **Use emojis sparingly** - 1-2 per response max
5. **Always include a CTA** when relevant (try free, upvote, share)

---

## 1. Pricing Questions

### Template: Pricing Overview
```
@username Great question! Scripter is free to start with unlimited scripts, 
real-time collaboration, and PDF export. No credit card required.

Pro is $9.99/mo and includes:
✨ AI writing tools
✨ Advanced analytics
✨ Unlimited collaborators
✨ Priority support

Student discounts available (50% off with .edu email)!

Try free: scripter.app
```

### Template: Free Tier Details
```
@username Yep! The free tier includes:
✅ Unlimited scripts
✅ Real-time collaboration  
✅ Industry-standard formatting
✅ PDF export
✅ Cross-platform sync

Pro adds AI tools and advanced analytics, but free is powerful on its own!
```

### Template: Comparison to Competitors
```
@username Compared to others:

Final Draft: $250 one-time (no collab, desktop only)
WriterDuet: Free for 3 scripts, then $11.99/mo
Scripter: Free unlimited, Pro $9.99/mo

Plus we're 33% faster with better real-time collaboration. Give us a try! 🚀
```

---

## 2. Platform Availability

### Template: Current Platforms
```
@username We're available on:
💻 Web (all modern browsers)
🖥️ macOS (native app)
🪟 Windows (native app)

All sync in real-time, so you can write anywhere!
```

### Template: Mobile Apps
```
@username iOS and Android apps are currently in beta! 

You can use the web app on mobile browsers today (fully responsive), 
and native apps are launching Q3 2026.

Want early access? DM us! 📱
```

### Template: Linux Support
```
@username Linux! We hear you. Currently exploring options:
- Electron-based desktop app
- Web app works great in Linux browsers

Drop your email at scripter.app and we'll notify you when Linux support lands!
```

---

## 3. Export Compatibility

### Template: Export Formats
```
@username Absolutely! Export to:
📄 PDF (industry standard)
📝 Final Draft (.fdx)
📜 Fountain (plain text)
📄 Plain text (.txt)

Your scripts stay yours, always. No lock-in! ✅
```

### Template: Final Draft Compatibility
```
@username Yes! Full .fdx import/export support. 

You can:
✅ Open existing Final Draft files
✅ Export scripts for producers/directors
✅ Collaborate with FD users

They'll never know you're not using Final Draft 😉
```

### Template: Import from Other Tools
```
@username We support import from:
✅ Final Draft (.fdx)
✅ Fountain (.fountain)
✅ Celtx (.celtx)
✅ Plain text (.txt)

Migration is seamless. Your formatting stays intact!
```

---

## 4. Collaboration Features

### Template: Real-Time Collab
```
@username Yes! Real-time collaboration is our specialty:
👥 Multiple writers, same script
🎯 Live cursors (different colors)
💬 Built-in chat and comments
📝 Version history included

Like Google Docs for screenplays! Free for unlimited collaborators.
```

### Template: Team Features
```
@username Teams get:
✅ Shared workspaces
✅ Admin controls
✅ Bulk licensing
✅ Priority support
✅ Custom onboarding

DM us for team pricing! Perfect for writers' rooms. 🎬
```

### Template: Version History
```
@username Version history is included!

You can:
✅ See all changes with timestamps
✅ Restore previous versions
✅ Track who changed what
✅ Export version notes

Never lose a draft again!
```

---

## 5. Security & Privacy

### Template: Data Security
```
@username Security is top priority:
🔒 Encrypted at rest and in transit (AES-256)
🔒 Daily automated backups
🔒 SOC 2 compliance in progress
🔒 Never share or sell your data

You own your scripts. Always. 🔐
```

### Template: Privacy Policy
```
@username We only collect:
✅ Email (for your account)
✅ Script content (for you to write)
✅ Usage data (to improve the product)

We NEVER:
❌ Read your scripts without permission
❌ Share data with third parties
❌ Use your content for AI training

Full policy: scripter.app/privacy
```

### Template: Offline Mode
```
@username Great question! Offline mode is on our roadmap.

Currently: Web app requires internet for real-time sync.
Desktop apps have limited offline editing (auto-syncs when back online).

Full offline mode coming Q3 2026! 📡
```

---

## 6. AI Features

### Template: AI Overview
```
@username Our AI tools (Pro feature):
🤖 Dialogue suggestions
📊 Scene analysis (pacing, sentiment)
✍️ Smart formatting
💡 Character name suggestions

It's your creative assistant, not a replacement. You're always in control!
```

### Template: AI Ethics
```
@username We're thoughtful about AI:

✅ AI suggests, you decide (always optional)
✅ Trained on public domain scripts
✅ No user data in training sets
✅ Transparent about what's AI-generated

AI should enhance creativity, not replace it. 🎨
```

### Template: AI Accuracy
```
@username AI isn't perfect, but it's pretty good!

✅ 85%+ accuracy on formatting suggestions
✅ Context-aware dialogue help
✅ Learns your writing style over time

You can disable AI anytime. It's there to help, not interrupt.
```

---

## 7. Student & Education

### Template: Student Discount
```
@username Yes! Students get 50% off Pro:
🎓 $4.99/mo (instead of $9.99)
🎓 All Pro features included
🎓 Valid .edu email required

Sign up at scripter.app/students

Teachers get FREE Pro accounts for their classrooms! 📚
```

### Template: Classroom Licensing
```
@username For schools and universities:
✅ Free Pro for teachers
✅ Discounted student licenses
✅ Classroom management dashboard
✅ Assignment submission workflow

DM us for education pricing! We want every student to have pro tools.
```

---

## 8. Technical Questions

### Template: Tech Stack
```
@username Built with modern tech:
⚡ Frontend: SolidJS + Vite
⚡ Backend: tRPC + SQLite (Turso)
⚡ Desktop: Tauri (Rust-based)
⚡ Real-time: CRDT for conflict-free sync

33% faster than WriterDuet in our benchmarks! 🏎️
```

### Template: Browser Support
```
@username We support:
✅ Chrome (latest)
✅ Firefox (latest)
✅ Safari (latest)
✅ Edge (latest)

IE is not supported (it's 2026, time to upgrade! 😄)
```

### Template: Performance
```
@username Performance is a feature!

⚡ 33% faster than WriterDuet
⚡ Instant load times
⚡ Real-time sync <100ms latency
⚡ Handles 100+ page scripts smoothly

Try it yourself—feel the difference!
```

---

## 9. Feature Requests

### Template: New Feature Request
```
@username Love this idea! 

We're tracking feature requests in our public roadmap:
roadmap.scripter.app

Upvote this one and we'll prioritize it! 

What's your use case? Always helpful to know. 🛣️
```

### Template: Already Planned
```
@username Great timing! This is actually on our roadmap for Q3 2026.

We're building [feature] with [specific use case] in mind.

Want to beta test? Drop your email and we'll invite you! 🧪
```

### Template: Not Planned (Politely)
```
@username Interesting idea! 

For now we're focused on core screenwriting features (we're opinionated about 
keeping the interface clean).

But I'll pass this to the team! If more users request it, we'll reconsider. 

What's your workflow? Maybe there's a simpler solution. 🤔
```

---

## 10. Negative Feedback

### Template: Bug Report
```
@username Thanks for catching this! 

Can you DM us more details?
- Browser/OS
- Steps to reproduce
- Expected vs actual behavior

We'll fix this ASAP. Appreciate the feedback! 🐛

(And sorry for the frustration—we're on it!)
```

### Template: Feature Criticism
```
@username Fair point! 

We made some opinionated choices to keep things simple, but I hear you on 
[specific concern].

Mind sharing your workflow? Always looking to learn and improve. 

We're early—your feedback shapes the roadmap! 🗺️
```

### Template: Pricing Criticism
```
@username I get it—another subscription. 

But consider: Final Draft is $250 one-time (no updates, no collab). 
WriterDuet is $11.99/mo. We're $9.99/mo with a powerful free tier.

Plus: Cancel anytime, no lock-in, constant updates.

Worth a try? Free to start! 🆓
```

---

## 11. Engagement Boosters

### Template: Ask for Share
```
@username Thanks for the support! 

If you love Scripter, sharing helps more than you know:
🐦 Tweet about it
💬 Tell a screenwriter friend
📝 Post in your writers' group

Every share = more writers discovering Scripter! 🙏
```

### Template: Return the Favor
```
@username Appreciate the upvote! 

Happy to return the favor—working on something cool? 
Drop a link, I'll check it out! 🚀

(We builders gotta stick together!)
```

### Template: Press Inquiry
```
@username Thanks for the interest! 

For press inquiries, contact press@scripter.app or check our press kit:
scripter.app/press

Happy to connect you with our founder for an interview! 📰
```

---

## 12. General Responses

### Template: Thank You (Generic)
```
@username Thank you so much for the support! 🙏

Means the world to us. Try Scripter free at scripter.app!
```

### Template: Welcome Aboard
```
@username Welcome to the Scripter community! 🎉

Glad to have you. Start writing free at scripter.app—no credit card needed.

Questions? I'm here!
```

### Template: Founder Here
```
@username Founder here! 👋

Thanks for trying Scripter. Built this for screenwriters like us.

Anything you'd change? Always looking for feedback.

Write something great! ✍️
```

---

## Response Timing Strategy

### First Hour (CRITICAL - 12:01-1:00 AM PT)
- **Goal:** Respond to EVERY comment within 5 minutes
- **Why:** PH algorithm favors active engagement
- **Who:** CMO + Founder both monitoring

### First 4 Hours (HIGH PRIORITY - 1:00-4:00 AM PT)
- **Goal:** Respond within 10 minutes
- **Why:** Sets momentum for the day
- **Who:** CMO monitoring, Founder as backup

### Morning (8:00 AM-12:00 PM PT)
- **Goal:** Respond within 15 minutes
- **Why:** East Coast + Europe waking up
- **Who:** CMO monitoring

### Afternoon (12:00-5:00 PM PT)
- **Goal:** Respond within 30 minutes
- **Why:** West Coast active, international traffic
- **Who:** CMO or delegated team member

### Evening (5:00-8:00 PM PT)
- **Goal:** Respond to remaining comments
- **Why:** Final push before launch day ends
- **Who:** CMO wraps up

---

## Comment Monitoring Setup

### Tools:
1. **Product Hunt app** (iOS/Android) - push notifications
2. **Browser tab** - keep PH post open
3. **Slack/Discord** - team alerts for new comments

### Team Roles:
- **Primary:** CMO (responds to all comments)
- **Backup:** Founder (steps in if CMO unavailable)
- **Support:** CTO (for technical questions)

### Alert Triggers:
- New comment → Slack notification
- Negative comment → Immediate team alert
- Press inquiry → Forward to CEO/Founder

---

## Success Metrics

**Track daily:**
- Total comments responded to
- Average response time
- Sentiment (positive/neutral/negative)
- Questions converted to signups

**Goals:**
- 100% response rate
- <10 minute average response time
- >90% positive sentiment
- 20%+ of commenters try the product

---

## Pro Tips

1. **Personalize:** Use the commenter's name, reference their specific question
2. **Be human:** It's okay to say "I don't know" or "Great question!"
3. **Add value:** Don't just answer—provide resources, examples, or next steps
4. **Stay positive:** Even with negative comments, respond professionally
5. **Know when to take it offline:** For complex issues, offer to DM or email
6. **Celebrate milestones:** Thank people when you hit 100, 250, 500 upvotes
7. **Founder authenticity:** Have the founder chime in on key comments

---

**Status:** ✅ Complete - 12 categories, ready for launch day  
**Next:** Review with founder, customize any responses, load into response tracker
